Published / updated:
This policy takes effect on the Published / updated date shown on this page.
1. Who is responsible for your information
Myra Realty Limited, trading as Myra Realty, is responsible for deciding how personal information collected through this website and our property enquiry services is used.
Business address: Kofisi Westlands, Nairobi, Kenya.
Privacy contact: [email protected]
2. Information we collect
Depending on your interaction with us, we may collect:
- Your name, email address, telephone number and preferred contact method.
- Enquiry messages, viewing preferences and communications with our staff.
- Property requirements, including locations, property types, budgets, currencies and rental periods.
- Property information and documents supplied by owners or their authorised representatives.
- Records of permission for property communications and any later withdrawal or unsubscribe request.
- Technical information needed to operate and secure the website, including IP-related security information and information sent by your browser or device.
- Limited source information associated with an enquiry, such as a referring website or campaign link.
Staff may also record enquiries received by telephone, email, WhatsApp or in person, including their source and relevant follow-up notes.
Contact details are needed for us to respond. If you do not provide a usable contact method, we may be unable to follow up. Please avoid including identity documents, financial records or other sensitive material in ordinary enquiry messages. Separate property-document requests should be handled through the arrangements agreed with our staff.
3. Why we use information
We use relevant information to:
- Respond to enquiries and arrange or follow up on viewings.
- Help you find, market, buy or rent a property.
- Maintain enquiry and property records.
- Record your communication preferences and, if property alerts are introduced, your permission and requirements for that service.
- Protect staff accounts, prevent misuse and investigate technical problems.
- Meet applicable legal obligations and handle complaints or disputes.
Depending on the purpose, processing may rely on consent, steps you request before entering a contract, performance of a contract, legal obligations, or legitimate interests such as handling enquiries and protecting the service. Where legitimate interests apply, the effect on your rights must be considered.
4. Property alerts and communication choices
Submitting an enquiry does not automatically subscribe you to ongoing property alerts. Automated Client Matches delivery is not currently active.
If a property-alert service becomes available, the relevant permission and communication choices will apply. Recorded requirements may assist staff in identifying potentially relevant properties; they do not guarantee suitability or availability.
You can tell us that you no longer want property marketing communications by contacting [email protected]. An unsubscribe facility may also be provided with an enabled alert service. Stopping marketing does not necessarily stop communications needed to handle an existing enquiry or transaction.
Closing an enquiry or pausing or expiring a saved requirement does not itself delete the associated personal information.
5. Who may receive your information
Access is subject to the work being performed. Relevant information may be shared with:
- Authorised Myra Realty staff.
- Owners, developers or representatives where necessary to handle your property enquiry or viewing.
- Professional advisers where relevant to an instructed transaction or legal matter.
- Hosting, storage, email and other providers where those services are used.
- Authorities or other parties where disclosure is legally required or necessary to establish or defend legal rights.
The website's private ownership-document controls do not permit ownership paperwork to be published as listing marketing material merely because it has been supplied to us.
6. Service providers and international processing
The website is hosted on Railway. Cloudflare R2 storage and Resend email delivery remain pending activation for the website.
Hosting and other enabled providers may process information outside Kenya. Any international transfer must meet applicable Kenyan data protection requirements.
Material changes to the services described here may require an updated notice.
7. Cookies, analytics and external content
Necessary cookies and similar mechanisms support staff sign-in, security and any stored privacy choices. Optional analytics and advertising integrations are currently disabled. If introduced, the relevant information and choices must be provided, with consent where required. Optional tracking is not necessary for ordinary property browsing.
Where a map or video uses a click-to-load control, activating it connects your browser to the external provider, which may receive technical information under its own privacy notice. External links take you to services with their own terms and privacy notices.
Some website or staff-interface assets, such as fonts, may be delivered by external providers. Loading those assets can share technical information independently of optional analytics.
8. How long information is kept
Retention depends on the purpose of the record, enquiry activity, ongoing instructions, applicable legal requirements, complaints and dispute resolution. Different records may require different periods. A limited record of a withdrawal or unsubscribe request may be needed to respect communication choices.
The website does not automatically delete enquiry or requirement records when they are closed, paused or expired. You can contact [email protected] to ask about retention or request deletion where applicable.
9. Security
The website applies staff authorisation and private-file access controls intended to protect personal information. No website or transmission method can guarantee absolute security.
Please report suspected misuse of your information or an associated account to [email protected]
10. Your rights
Subject to applicable Kenyan law, you may request information about how your personal information is used, access to it, correction, deletion or erasure, restriction or portability where applicable. You may also object to processing and withdraw consent where processing relies on it.
Send privacy requests to [email protected]. Proportionate identity verification may be needed before a request can be acted on. Legal obligations and other lawful exceptions may affect what can be provided or deleted.
11. Children
Our property enquiry and transaction services are intended for adults. If you believe a child has supplied personal information without appropriate authority, please contact [email protected].
12. Updates
This policy may be updated to reflect changes in services or information handling. The Published / updated date identifies when the published version takes effect.